For Pet Owners
We are here to treat your pet’s urgent condition 24/7. You can visit our ER any time of day or night. We treat pet conditions in order of severity. This is called triage. If you feel your pet is having a serious medical condition, feel free to call our hospital at 323-800-VETS (8387) to speak to a triage technician. We may ask you to come straight in or check-in to our visit queue system if your pet’s condition is not life-threatening but we recommend they visit us for care. Wait times can be lengthy. For current wait times, please visit our Pet Emergency page here
Pet Parent Portal
Pet Owner FAQ's
LAASER is a 24-hour specialty referral and emergency pet hospital. A trip to LAASER is a lot like going to the hospital to see a specialist or visiting the emergency room. Our state-of-the-art facility is an extension of your primary veterinary care. We are here to provide advanced care to your beloved pets 24/7, 365 days a year.
The wait times for emergency visits will vary depending on the number of pets waiting to be seen on any given day. Please note that we are currently experiencing longer wait times due to the COVID-19 pandemic and a recent surge in veterinarian needs. Wait times can sometimes be several hours if there are many pets to be seen ahead of you and your pet. For current wait times, please check our Emergency Services web page here:
If your pet has an urgent condition, please call our hospital at 323-800-VETS (8387) for more information and to speak to a triage technician.
Our doctors and doctors’ assistants should always be in constant contact with pet owners to keep you informed on your pets treatment program and health status. Should you have any specific questions regarding a medication, treatment plan, or the status of a hospitalized pet please call our number at 323-800-VETS (8387) or reach out via email at firstname.lastname@example.org
Due the uncertain circumstances of the COVID-19 pandemic our hospitals are only allowing the entry of patients. Should this decision change or if an exception is made, a LAASER team member will reach out to you directly. You may set up a virtual visit (like Facetime) with a team member and your pet. Please contact us at 323-800-VETS (8387) to schedule a virtual visit.
You know your pet better than anyone, so if you notice changes in their behavior or believe they are sick or hurt, it is probably a good idea to seek emergency care.
Pet emergencies include (but are not limited to):
- Pet won’t respond to you
- Has difficulty breathing
- Collapsed or can’t stand
- Seizing or acting strangely
- Hit by a car
- Bitten by another animal
- Ingested poisons, medications, or objects
- Severe diarrhea
- Difficulty urinating
All LAASER staff members are highly qualified at taking care of the needs of all our pet patients and have deep compassion for each pet and pet owner. We provide 24/7 care, guaranteeing the health and safety of your pet at anytime of day or night. It is always our mission to keep our patients happy, comfortable, and on the road to recovery.
LAASER is currently located at: 2500 N. San Fernando Rd. Los Angeles, CA 90065. Get directions Get directions HERE
If you believe your pet is in immediate, life-threatening danger call our emergency number at 323-800-VETS (8387). If your pet is experiencing a mild reaction or acting in new or worrying ways, please call your primary care doctor or feel free to call our hospital to speak to a triage technician.
The National Animal Poison Control is also available to you should you have any general questions or concerns about a particular medication.
A specialist is a veterinarian who has completed advanced training, including a three-year residency and board exams in a specific area of clinical practice. Only veterinarians who are board-certified are recognized as specialists in their fields.
We do not provide services that are available at your primary care veterinarian, including wellness visits, preventative care, spay/neuter surgeries, vaccinations, etc.
Feel free to call LAASER any time, day or night. We’re happy to help you in any way possible, but keep in mind that medical advice can rarely be given over the phone—we need to see your pet to make sure we understand the situation.
We recommend that you bring your pet to LAASER immediately in an obvious emergency. If the symptoms are subtle, you may consider bringing your pet to LAASER for an evaluation first. Until your pet is examined by a veterinarian, it’s best to play it safe. When pet parents feel concerned, their instincts are often correct.
If your pet ingested a medication or suspected toxin, we may be able to advise you of any appropriate action or refer you to the ASPCA’s Animal Poison Control Center, a nonprofit poison center specifically for pets. You can find them on the Web at www.aspca.org or call 1-888-426-4435. A $65 fee may be applied to your credit card upon consultation.
We specialize in treating dogs and cats.
Specialists are seen by referral appointments during regular office hours.
Appointments are not needed for emergencies. Emergency walk-ins are welcome, though we recommend a phone call before your arrival to discuss any warranted pre-hospital care. LAASER emergency veterinarians see patients by medical priority, followed by order of arrival, 24/7/365.
For an emergency visit, there is a $165 emergency consultation/examination fee. Internal medicine consultations are $185 and rehabilitation/integrative medicine consults, which last approximately 90 minutes, are $300. Diagnostics, treatments and medications have additional costs, with payment due at the time of service. In order to further investigate what might be wrong with your pet, the veterinarian will often recommend diagnostic testing such as bloodwork, x-rays and other monitoring as the physical exam only gives the veterinarian a place to start to figure out the problem.
If your pet is admitted to the hospital, we’ll give you an estimate of the anticipated charges. A deposit is required for hospitalization. Payment in full is due when we discharge your pet; however, if charges significantly exceed the deposit, interim deposits are required.
For your convenience, we accept cash, checks and all major credit cards including Visa, MasterCard, Discover, and American Express. We also offer financing options through CareCredit and Scratchpay, and we accept pet insurance.
As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims.
We’ll further discuss cost estimates and payment options during your pet’s consultation.
A referral hospital is an extension of a primary care veterinarian (i.e. regular veterinarian), where patients are “referred” to the hospital for services not typically available at the primary care veterinary clinic.
We employ a team of experienced and dedicated board-certified specialists and staff clinicians. LAASER will provide your pet with excellent, compassionate care while providing you with friendly customer service.