For Pet Owners

General Information

Emergency Visits

We are here to treat your pet’s urgent condition 24/7. You can visit our ER any time of day or night. We treat pet conditions in order of severity. This is called triage. If you feel your pet is having a serious medical condition, you may call our hospital at 323-800-8387 and visit our location at

2500 N San Fernando Road, Los Angeles and one of our skilled triage technicians will check in your pet. Wait times vary, and can be lengthy at times.

Specialty Visits

If you are looking for a specialty doctor, or have been referred by your primary care doctor and need an appointment, please fill out our registration form before your visit. If any questions or concerns regarding your appointment should arise, please fill out our contact form and a LAASER staff member will get back to you shortly.

Pet Parent Portal

Medication Refill

Need your pet’s prescription refilled?
We got you covered!

Appointment requests

A client service coordinator will get in touch
with you within 24-72 hours.

Medical Records Request

Need your pet’s records? Look no further!
Follow the link above to submit your request.

Message Your Medical Team

For LAASER clients only, Click above
to leave information for your Pet’s medical team.

Cancellation Policy

Short-term cancellations are subject to a 24-hour notice requirement, which may vary by department. Failure to provide timely notice may result in exclusion from specialty departments, impacting our ability to effectively care for animals in need. This policy is essential for maintaining a well-organized schedule and upholding the high standards of service we aim to provide. Your cooperation is greatly valued in ensuring the continued well-being of the animals under our care.

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